Welcome to Khair Terms & Conditions


Khair, represents itself under the brand "Khair" (“Khair”), is the creator and publisher of the website khair and the application ‘Khair’. Khair has ownership of the services provided via the website and application. Please read these terms and conditions carefully. These terms and conditions apply to the client who uses any of the services advertised by Khair through any of its outlets (Website and/or App). By confirming a payment to Khair (Khair), you are agreeing to these terms and conditions. Khair reserves the rights to revise these terms and conditions at any time without giving a notification beforehand. We expect the client to have read the terms and conditions before using the services.

Key Terms

Payment(s) through this Service may be made with a Credit card, Debit card, Internet Banking, or any other digital payment methods e.g. Jazz paisa, Easy cash.
Before using this Service, we recommend the client to inquire prior to use about the charges or fees payable against the Credit/Debit card used from Credit Card or the Debit Card service provider i.e. the respective Bank.
The credit card information provided at the time of using the service is processed by the payment gateway of the service provider and not Khair. It is the customer’s job to make sure that the information submitted in the relevant fields is accurate. It is recommended that you keep a copy of the transaction to keep record, which may assist in the resolution of any disputes that may arise.
The Customer understands and agrees that his/ her personal data including debit card/credit card/net banking details shared via the Internet may be susceptible to misuse, hacking, theft, and/ or fraud and that Khair or the Payment Service Provider(s) have no control over such matters.
The service is provided using a payment gateway service provider through a secure website. However, neither the payment gateway service provider nor Khair gives any guarantee that the information that is provided online by a customer is secured or may be read or intercepted by a third party. Khair does not accept liability or responsibility in the event of such unauthorized interception or hacking.
Khair and/or the Payment Service Providers shall not be held responsible for any incorrectly entered, delay in , or exclusion of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message or (c) any loss or damage due to any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no conditions, will Khair and/or the Payment Service Providers, its workers, executives, and its third-party operators, will acknowledge liability for any direct, indirect, accidental damage including punitive or exemplary associated with insufficiency or inadequacy in the provision of the Services or resulting from unauthorized access or alteration in the transmission of data due to suspension or termination of the Service.
The Client concurs that Khair or any of its representatives will not be held liable by the Client for any misfortune or harm from the use of, or dependence upon the information contained on the Website, or any failure to abide by with these Terms and Conditions where such failure is due to situations beyond Khair’s control. The Client agrees that the debit/credit information provided by him/ her for utilization of the aforementioned Service(s) must be correct and the customer should not not use a Debit/ credit card, that's not legally possessed by him/ her or the use of which isn't authorized by the rightful owner. The customer confirms and agrees to provide accurate debit/credit card details.

Cancellation Policy

For any online prepaid appointment, the client can cancel his/her planned arrangement without any charges. In such cases, we are going to discount the sum paid for the arrangement subject to bank charges and other deductions by third parties. Appointment cancellation needs to be carried out by the client. We don't engage cancellation demands from in-direct client reference. Occasionally, arrangements may be canceled or postponed by the Third Party Benefit Supplier (Specialist, Clinic, Lab, etc.). If this happens, we are going to attempt to contact and advise the client and he/she may reschedule the arrangement as per their comfort or visit Khair web/app for re-booking.

Rescheduling of Prepaid Appointments

A Client may reschedule his/her appointment i.e. book an appointment for another date and time with the same Third Party Benefit Supplier for the same healthcare service, till 1 hour before the appointment. All re-schedule demands will be subject to bank processing expenses and these charges will be applied to the customer. In the case of re-scheduling, on the off chance that there's any difference within the charges for the re-scheduled arrangement, we are going to collect the differential sum from the customer.

Refunds & Exchange Policy

When we receive a viable cancellation request, as mentioned above, we will initiate a refund of the customer’s advance payment. The sum may be transferred through IBFT or by transferring the sum back into the respective Jazz cash, easy paisa accounts, or Khair wallets in the app. Typically, refund processing time will be within 24 hours. Please note that we will not be held accountable for any delays in credit to the Cardholder's credit card account/ accountholder’s bank account due to any reasons cited by the Payment Gateway or Cardholder's issuing bank. You will be given a refund reference number for assistance in your communication with your bank. No refunds/cancellation demands will be considered in case of installment against bills / Services received. There will be NO cash refunds.

No warranty

Khair gives no warranty, representation or guarantee, in terms of the operation of the service. Governing law:
These terms and conditions are governed by the laws of Pakistan.

Dispute Resolution:

Any dispute will be dealt by a sole arbitrator appointed by Khair under the provisions of the Arbitration Act, 1940, and any applicable rules that fall under this Act. The venue will be in Karachi.


All payment details submitted through this payment gateway are encrypted when the customer enters them. Khair will not be held accountable for failure of the customer to make payment correctly and Khair will not be held liable if/when the customer fails to protect data from being visible on their screen by other persons or otherwise obtained by such other persons, during or after the online payment process. Variations to the Terms and Conditions: Khair reserves the right to make changes to the Terms and Conditions periodically and the current version will be published on this website.

Service Delivery policy

The Khair Platform provides a digital platform for people (“Users”) who are in search for personal healthcare services and/or other services (“Services”) they can be connected to people, including “Doctors” who can give the Services. Any choice by a Client to utilize and accept Services is a choice made in such User’s sole discretion. Each Benefit given by a Specialist or other third party provider to a Client is a consensual agreement between the two parties. In the case of virtual service (i.e. online video call) given by a Doctor or other third party supplier, Khair and the third-party service supplier will attempt to supply the most excellent benefit to Clients. The virtual visit isn't the physical visit and within the case of a virtual visit Khair and the third-party benefit supplier can not be held responsible for any misfortune or harm to the customer.